Showing the 50 most helpful of 262 written reviews.
Originally from Google
🚨 Absolute Nightmare.
بالعربي: فندق زبالة
I recently stayed at the Luna Hotel in Erbil, and it was hands down one of the worst hotel experiences of my life. The neglect and lack of basic hygiene here are completely unacceptable.
From the second you arrive, the experience is terrible. The entrance is filthy, and the elevator is incredibly old and feels unsafe. We booked a suite, but to our shock, the door doesn't even open with a key card—an absolute joke for an hotel. Once inside, things only got worse. The bedroom doors throughout the suite don't close properly, offering zero privacy.
The
Originally from Google
Luna Hotel in Erbil offers a decent stay with friendly and welcoming staff. While the rooms are generally clean, they could benefit from more attention to detail. Unfortunately, the breakfast is a bit underwhelming and could use improvement. Overall, it’s an acceptable option for a short stay, especially if service is a priority.
Originally from Google
Bad service ..the room equipment is very poor .. it does not contain towels until we ask for it.. the bathroom is overflowing ..the television does not work .. ..if you need another key they will not give you one..not worth one star..in the first night i call the serves room 4 times
Originally from Google
For a four stars hotel, its a great hotel.
The service is great and the staff are very friendly and helpful.
The location of the hotel is great, the city center, and it's near to the historic citadel of Erbil and near to Enkawa city which is famous for it's Christians majority, mini public restaurants and the US consulate.
Compared to other hotels, the prices of this one is much more acceptable.
The breakfast meals are delicious.
The amenities of the hotel and the sauna are amazing.
I definitely recommend this hotel.
Originally from Google
Friendly staff, nice open reception area with sofas and two TV's, a beautiful little bird singing away, complimentary tea and coffee and comfortable modern rooms. The restaurant and spa area are pretty ordinary.
Originally from Google
One of the worest hotel experiences I have ever had in my whole life. Dirty rooms with very poor service. The bathroom is literally disgusting.
Originally from Google
The worst hotel ever don't waste your money here
The bathroom and everything smells so bad and tv doesn't work
Originally from Google
Super
Originally from Google
The breakfast was average. The rooms are clean, but all the street noise is right next to you in the room, and the room sounds can be heard in the hallway. The soundproofing needs more work. The staff are lovely and respectful, may God bless them. 🌹
Originally from Google
The tourism department rates the hotel 4 stars, but in my humble experience, it only deserves 2. The price is $60 for a double room. The location is good, close to the center. The service is okay, but only one or two floors of the hotel are operational. They refused to give me rooms on higher floors.
Originally from Google
Excellent in every way ❤️
Originally from Google
My first experience in Erbil was wonderful on January 1, 2024
with Al-Abraj Company
Originally from Google
The dirtiest hotel I've stayed in in Erbil.
Very dirty. I do not recommend it. 😞😞
Originally from Google
The best hazelnut in Erbil
Originally from Google
Welcome
Originally from Google
Respectable people
Originally from Google
Awful Experience – Do Not Recommend
Booked based on their 360° tour, but the room was dirty, smelly, and tiny. No basic amenities like coffee/tea, and the bathroom was terrible. Asked for a refund but their policy refused. Avoid this place at all costs.
Originally from Google
the staff are friendly and supportive. Air conditioner is very good. Requested few things immediately provided by the staff. The bath is not goood and too old and small, elevators has not fan and it is very hot
Originally from Google
It's one of the hotels, near the city centre , also it on 60 metre road which is one of the main roads in the city , you can go out for a walk 🚶♂️ in the early morning 🌄 and enjoy , over all the hotel 🏨 is nice and clean the most import is that is beside the mosque 🕌 for Muslims and near to Ankawa for Christians ✝️ there multi advantages to stay in Luna Hotel 🏨 😀
Originally from Google
The whole building smells like oil. The bathroom is derty and has only one towel for a three guests room. The pool and the gym are the -1 level where it feels like you're in jail, gym equipment rusty, and they haven't been touched forever. Breakfast is a mess and empty trays that you have to ask them to add more.
Originally from Google
Location is good rooms are very clean workers is very good people's ı'm like ✊
Originally from Google
very bad service, the night shift employees are very stupid! they gave me a really bad time to iron my shirt (never did), and you can see the bad view through the window.
Originally from Google
Worst stay ever, no shower door, no towels and nothing works. better to sleep in your car our mistake for staying 1 night
Originally from Google
I’m not recommending this hotel because is not in good condition and not good place
Originally from Google
The rooms and service are all bad.
Originally from Google
Nice hotel but the smell of the burnt diesel inside my room 😷🤕 …
Originally from Google
Service was bad no towels in the room the bed sheets not clean
Originally from Google
This hotel supposed to be 4 star, it doesnt even deserve the title of two star
Originally from Google
Very good
Originally from Google
Don't go there worse hotel ever
Originally from Google
Nice rooms and very good receptionist
Originally from Google
Good place have a comfort rooms and good service
Originally from Google
Bad hyiagine , bad service , bad food , costy with no any advantage.
Originally from Google
very bad, bad facilities, the room not clean
Originally from Google
Mmmm
Originally from Google
Not recommend for anyone from the mid class
Originally from Google
Very very very good hotel
Originally from Google
Staf not helpful and dearty
Originally from Google
Normal
Originally from Google
Very bad hotel
Originally from Google
Nice clean hotel
Originally from Google
Good and quite place
Originally from Google
Is ok
Originally from Google
Dirty and uncomfortable place
Originally from Google
Need more care
Originally from Google
Not good . ..
Originally from Google
Nice
Originally from Google
Good place
Originally from Google
Good
Originally from Google
Loved
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