National Bank of Iraq - Duhok Branch

Really helpful staff

One of the banks operating in Duhok Governorate has recently experienced significant growth, but it lacks branches throughout the governorate. Its employees are known for their experience and dedication to their work.

The receptionist, Ms. Maryam, and the account opening clerk, Ms. Shana, were highly professional, courteous, and cooperative, facilitating matters despite the busy schedule.

Their style is nice, unlike the other branches.

A very upscale bank, but the customer service employee is very bad.

I recently made my bank account, and everyone was professional and nice except for one receptionist named Maryam. She was so unprofessional and rude. the way she talked back to me and rolled her eyes. I was being as respectful as I could, but am I not there to talk about the problems happening with my bank account? She even said something like “Are you back to complain again?” That was it for me. Am I not supposed to tell you the issues I’m having with my account? Because there were some issues, i had to come back to the bank multiple times for the issues to be fixed. I could have matched her

The worst bank in Duhok, everyone working there don’t know what they are doing. In fact one employee himself told me he doesn’t know how to solve a simple problem I had with my account.

The customer service is terrible. The staff are extremely negligent and don't care about your problem at all, especially in the international money transfer department. Please take these points seriously, as complaints are increasing, particularly at the Duhok branch.

With a phone number and WhatsApp!